Frequently Asked Questions

  1. What is Auwin?

    Auwin is your premium go-to platform for online pokies australia and casino games tailored for Aussie players, offering generous bonuses and a safe gaming environment. Operating under Gaming Curacao license, definitely worth your trust.

  2. Is Auwin safe and secure?

    Yes. We use advanced SSL encryption technology to keep your personal and financial information protected.

  3. How do I create an account?

    Click on “Register” at the top-right corner of the homepage, fill in your details, and verify your email to get started.

  4. What games can I play on Auwin?

    Our platform offers a wide range of pokies, table games, live casino options, sports betting, cockfight and fishing games for every type of player.

  5. Can I play for free?

    Yes, many of our pokies have demo versions, also our generous free credit pokies bonus for claim, so you can play without wagering real money.

  6. How do I deposit funds?

    Login and click the “Deposit” button at the top-right corner of the homepage, choose your preferred payment method, and follow the instructions.

  7. What payment methods are accepted?

    We accept credit/debit cards, bank transfers, and e-wallets like PayPal and Skrill.

  8. Are there any bonuses for new players?

    Yes, we offer a generous welcome package for all new sign-ups, such as the popular Quick Sign Up Free $30. Check our Bonus page for more details.

  9. How do I claim bonuses?

    After signing up or making a deposit, head to the “Bonus” section to activate your rewards.

  10. Can I withdraw my winnings?

    Of course! Navigate to the “Withdraw” section in your account, select a method, and follow the prompts.

  11. What are the wagering requirements for bonuses?

    Each bonus has its own terms. Check the bonus description or our “Bonus” page for specific details.

  12. Can I play on my mobile?

    Yes, our platform is optimized for all devices, including smartphones and tablets.

  13. How do I reset my password?

    Click “Forgot Password” on the login page, and follow the steps to reset your password.

  14. Is there a loyalty program?

    Yes, our VIP Club rewards for regular players with exclusive perks and bonuses.

  15. What’s the minimum deposit amount?

    The minimum deposit amount is $20, making it accessible for all budgets.

  16. Do you offer live dealer games?

    Yes, enjoy real-time action with our live dealer games, including blackjack, roulette, and baccarat.

  17. What should I do if a game freezes?

    Refresh the page and log in again. If the issue persists, contact our support team for immediate assistance.

  18. How do I update my account details?

    Log in, go to “Account Settings,” and update your information as needed.

  19. Can I set deposit limits?

    Yes, head to the “Responsible Gambling” section in your account settings to manage your limits.

  20. How can I contact customer support?

    Use our live chat, email us, or check this FAQ for quick answers.